Contact Member Services
We are here to help. If you are having a problem with any portion of the site or with your account, please fill out the form below to submit your request to our member services department. We will do our very best to respond within two business days. We want your experience on EverydayFamily.com to be as rewarding as possible and your feedback is appreciated.
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To be sure you receive our reply, please add the following email address to your email account's address book: members@everydayfamily.com. Or, please be sure to check your email’s SPAM/junk folders for our communication, then mark “Not SPAM” so that any future communications from us aren’t sent where you won't see them. Thanks!
I have signed up for everydayfamily.com. I was receiving the enfamil coupons for last 5 months. But this month I didn’t receive any enfamil coupons yet. I don’t know why. Can anyone help me????
ReplyHi Priyanka – You’ll have to get into touch with Enfamil directly to determine the status of your samples. Best wishes!
ReplyI join everyday family before I found out I was pregnant. Since marking I am now pregnant on my profile, I thought I would receive a welcome box or something similar. I haven’t received that or any offers or coupons. What’s going on?
ReplyHi Chelsi – I took a look at your account and it looks like you just signed up for our Everyday Moms Sampling Program: https://goo.gl/BaaxTG. You should be receiving more info on that soon!
If you haven’t heard of the Welcome Box, an offer from Amazon Family, we think you’ll like it–it’s a free box of baby samples for Amazon Prime members. We’ve put together a blog post to help you complete the easy steps to receive it: http://www.everydayfamily.com/blog/claim-amazon-family-baby-registry-welcome-box/.
You might also be interested in these other offers:
Free Welcome Kit from Target: https://goo.gl/H93SXT
We’re happy to have you as a member!
ReplyI am being charged for something I did not purchase. I need a reimbursement.
ReplyHi Viviana – We believe you may have us confused with another company. We, EverydayFamily, are a completely free pregnancy and parenting information website. We do not actually sell or send any product out ourselves. We do send third party offers from our advertising partners via email, and believe you are speaking about either EverydayHappy (https://www.everydayhappy.com) or The Honest Company (https://www.honest.com/), both of which are completely separate companies from ours. You will need to contact the company whose membership you need to cancel. You can contact EverydayHappy directly by reaching out to Lorri Watson at lorri@everydayhappy.com or The Honest Company’s customer service team here: https://www.honest.com/about-us/feedback. Thank you.
ReplyI got a free sample all I had to pay for was shipping and now I am being charged $172 and I have not ordered nor signed up for anything else. I need a reimbursement now! I do not want anything else.
ReplyHi Viviana – We believe you may have us confused with another company. We, EverydayFamily, are a completely free pregnancy and parenting information website. We do not actually sell or send any product out ourselves. We do send third party offers from our advertising partners via email, and believe you are speaking about either EverydayHappy (https://www.everydayhappy.com) or The Honest Company (https://www.honest.com/), both of which are completely separate companies from ours. You will need to contact the company whose membership you need to cancel. You can contact EverydayHappy directly by reaching out to Lorri Watson at lorri@everydayhappy.com or The Honest Company’s customer service team here: https://www.honest.com/about-us/feedback.
ReplyI’ not often on the computer at all but when I found out I was expecting over a year ago now I signed up with this site. I have been getting magazines and really great offers and even samples. It was really great, but now it is just a sad reminder. I lost the baby early on and couldn’t remember my password for my email 🙁 but I really found it all very helpful & exciting even so keep up the good work and good luck to you all. Thank you, Valerie
ReplyHi, Valerie. First, our deepest condolences for your loss. I suffered a miscarriage as well and it is heartbreaking. Best wishes in healing.
I also wanted to thank you for sharing the positive experience you have had as our member. We’re so happy to hear our program worked well for you!
I went ahead and unsubscribed you from our emails. All the best to you and your family.
ReplyJust received an email about being selected for free huggies diapers, but the link within the email did not load. It said “connection reset” Can I still receive them?
ReplyHi Sarah – It looks like we replied to your contact request with more info, but here’s the link in case you still need it: https://goo.gl/L5RzJ1. Click on it and then follow the instructions to qualify for free samples. Thank you!
ReplyWhile I got a link for your site that says free samples in your mailbox. But yet I have not seen anything, and I have not gotten the cup you guys were going to send to me. I think this is BS, that you show one thing and then when people contact you, you say something else. So which is it? You send them or not? Because if you don’t then you need to fix your links soit says enter to win free samples or you might end up getting sued for what it says
ReplyHi Sarah – One of the benefits of your EverydayFamily membership is gaining access to several free-stuff offers from our advertising partners. Many of our advertising partners offer free items, such as formula samples, diaper coupons, parenting magazines, carryalls, bottle coolers, baby coupons, etc. Once you complete the offer for these items by filling out your information, the request is fulfilled by the advertiser who sponsored the offer. You will not receive these items directly from EverydayFamily.
ReplyWe’re very sorry to hear that you may not have qualified for any of the offers you signed up for. This happens in very rare circumstances and is completely outside of our control, as the companies we partner with set the qualifications for their own offers which we host on our site.
Thank you.
I have had a random charge on my account for some books that were supposed to be free. I was supposed to pay $4.99 for shipping and that was it, now I’m getting $19 charge for the books. What’s up with that?
ReplyHi Jakylia – Early Moments (www.earlymoments.com) is a separate company from ours. You will need to contact Early Moments directly in order to cancel your subscription with them. You can contact their customer care team here: https://www.earlymoments.com/Customer-Care/. Thanks!
Replyanyone know how to change the profile picture mine is seriously outdated
ReplyHi Chandra – We’re working on that – thanks for pointing it out! Please check back very soon!
ReplyHi I would like to cancel my subscription before I’m charged. Where do I go in this site to do so?
ReplyHi Ashamma – Membership with EverydayFamily is completely free. I’m very sorry to hear about the confusion you’ve experienced. I believe you are speaking about the offer we sent out on behalf of either The Honest Company (https://www.honest.com/) or EverydayHappy (http://www.everydayhappy.com/), both of which are separate companies from ours. Depending which subscription you signed up for, you will need to contact The Honest Company directly here: https://www.honest.com/about-us/feedback or EverydayHappy here: https://www.everydayhappy.com/contacts to discuss returning and refunding your order. Thanks!
ReplyIs there anybody that works for this place, because I did a post yesterday and a email a week ago, I have not gotten anything from you.
ReplyHi Sarah – I’m so sorry for any delay in response. It looks like your email was responded to on Friday, 1/29. Please let me know if you have further questions. Thank you!
ReplyI was told you do free samples, but have not gotten anything for you. I keep seeing things that if you sing up for everydayfamily you will get free samples delivered to you. But yet nothing
ReplyHi Sarah! I just wanted to follow up with you that we looked into your account and replied to your question via email. Thanks very much!
ReplyI need my money refunded as I didn’t sign up for a membership and I need a phone number to contact them. Anybody know the phone number for Customer Service?
ReplyHi there – I believe you have us confused with another Membership with EverydayFamily is completely free. We do not collect credit or debit card information, nor will we ever charge for your membership. We do send out third party offers from our advertising partners, some of which are completely free and others which may charge as part of a special deal. I recommend you check your bank statement to determine the name of the company that has charged you, and contacting them directly. If we can help to find contact information for the company that has charged you, please let us know. Thank you!
ReplyI haven’t gotten the free diaper bag and baby milk samples yet. Please contact me chastity Davis 7573049685
ReplyHi Chastity – I just reviewed your account and sent an email your way. Thank you!
ReplyReally. Why do they say they will. Makes no sense. It needs to be taken down then
ReplyChasity, I agree 100% I have tried to get it taken down but they won’t take it down. You can do as I have done and contact similac, enfamil etc. and let them know about it.
ReplyHi Callie – The offer you contacted us regarding was an illegitimate offer posted by one of our advertising affiliates, who we have since contacted and had them remove the post. Thank you.
ReplyThank you for having it removed!
Hi Megan. I heard back from customer service and they said that no such offer if offered. I’m confused? Thank you
ReplyHi,
ReplyI received an email on September 8 stating that I won the Safety 1st Step and Go Travel System and OnBoard35 Infant Car Seat in your sweepstakes. However, it has been 2 months since and I did not receive any update of the shipment or any kind of confirmation. Are the sweepstakes prizes for real?
Hi Romi – We’re so sorry for the delay! We’re waiting to hear back from Safety 1st and will provide an update as soon as we can. Thank you for understanding!
ReplyI have contact all 5 places about the 5 free diaper bags full of free samples. All of them say that they don’t offer anything like that. Honestly someone is lying. It’s not cool to advertise something to people that they will never ever receive.
ReplyHi Callie – Which companies did you contact? The diaper offers we advertise for are our partner’s offers, and are typically sent as special deals via email. The customer service agents at these companies would likely not be aware of these specific offers. If you would like further clarification, we would love to help! Please contact our Member Services team at memberservices@everydayfamily.com. Thank you!
ReplyOk. Thank you. I have emailed the customer service ppl before and they really couldn’t tell me much but I just sent them another email. Thank you
ReplyI have written into the site on mulitple occasions trying to figure out why I got charged almost $200 for some free samples. I am a single mother of 2 kids and cant afford to be charged money like that. Especially for some FREE samples I was suppose to recieve. Still no one has gotten back to me.
ReplyHi Shelby – I’m so sorry for the delayed response to your email. We have unfortunately had some issues with our Contact Requests recently, which have now been resolved. Please let us know if for some reason you did not receive our reply – be sure to check your email’s SPAM/Junk folder, as our communication sometimes goes there. Thank you!
ReplyDid anyone ever get the free diaper bags from similac and/or enfamil etc. thank you
ReplyHi Callie – We’d love to look into your account! Please email our Member Services team at memberservices@everydayfamily.com and they’ll be happy to help. Thank you!
ReplyI did receive a email. Do you know about how long it takes to receive the items I am supposed to be getting?
ReplyHi Callie – Samples and coupons will come directly from our advertising partners, and usually take about 8-10 weeks to be received. Thank you!
ReplyHi! I emailed but they never got back to me
ReplyHi Callie – I apologize for the delayed response. We recently had some issues with our contact form, which has since been resolved. I just replied to your communication, if for some reason you don’t see it, please be sure to check your SPAM/Junk folder as our communication may be sent there. Thanks very much!
ReplyJust sent email! Thank you
ReplyThanks for sharing
ReplyI have sent an email, and replied to the email notification I received, and I still have not heard anything. I was told I won a car seat, and I never received it. I would love more information please!
ReplyHi Colleen – I apologize for the trouble! Have you received your car seat? I just returned from maternity leave and am working to tie up any loose ends that may have been missed while I was out. Thanks!
ReplyThis company ordered 121.85$ worth of diapers on my account when all I did was choose to receive the free sample of diapers cream and wipes. Someone needs to contact me real quick.
ReplyHi Leena – We’re very sorry to hear about the confusion you’ve experienced. We believe you are speaking about the offer we sent out on behalf of either The Honest Company (https://www.honest.com/) or EverydayHappy (http://www.everydayhappy.com/), both of which are separate companies from ours. Depending which diapers you have received, you will need to contact The Honest Company directly here: https://www.honest.com/about-us/feedback or EverydayHappy here: https://www.everydayhappy.com/contacts to discuss returning and refunding your order.
ReplyYep the same thing happened to me and it was about $200 worth, I am so furious.
ReplyHi Shelby – I’m so sorry for the delayed response to your email. We have unfortunately had some issues with our Contact Requests recently, which have now been resolved. Please let us know if for some reason you did not receive our reply – be sure to check your email’s SPAM/Junk folder, as our communication sometimes goes there. Thank you!
ReplyThis just happened to me!!! any luck on a response?
ReplyHi Ebelyn – We’re very sorry to hear about the confusion you’ve experienced. We believe you are speaking about the offer we sent out on behalf of either The Honest Company (https://www.honest.com/) or EverydayHappy (http://www.everydayhappy.com/), both of which are separate companies from ours. Depending which diapers you have received, you will need to contact The Honest Company directly here: https://www.honest.com/about-us/feedback or EverydayHappy here: https://www.everydayhappy.com/contacts to discuss returning and refunding your order.
ReplyHi Leena – We just replied to your contact request. We believe you are speaking about product you’ve received from EverydayHappy (http://www.everydayhappy.com/), which is a separate company from ours. You will need to contact EverydayHappy directly here: https://www.everydayhappy.com/contacts and they will be able to assist. Thank you.
Replyi ordered free diapers, they charged me 9.95$ for shipping, but i didn’t get any confirmation mail.
ReplyHi Nijal – We believe you are speaking about your order with EverydayHappy (http://www.everydayhappy.com/), which is a separate company from ours. We’re sorry to hear you may not have received a confirmation email from EverydayHappy following your trial order. This may have been sent to your email’s SPAM/Junk folder so please be sure to check there. You will need to contact them directly to determine the status of your order: http://www.everydayhappy.com/contacts. Thanks!
ReplyLove free stuff !!!!!!
ReplyYou guys need a 1800 number this is ridiculous.
ReplyHi Alise – We’re happy to help, what is it you need? Thanks!
Reply