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We are here to help. If you are having a problem with any portion of the site or with your account, please fill out the form below to submit your request to our member services department. We will do our very best to respond within two business days. We want your experience on EverydayFamily.com to be as rewarding as possible and your feedback is appreciated.
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I’m a active user of this site and had my baby 4 weeks ago can anybody help with getting my welcome box please I’m on almost everyday
ReplyI have inquired about my welcome box 4 times with no response. Very disappointed with the customer service of this site.
ReplyI’m having horrible headaches and I don’t want to take Tylenol are there any tips for me please? I’ve cut down on my coffee intake but at this very moment I want to bang my head on the wall. Sounds stupid I know but it’s so very frustrating.
ReplyHi Nikkala – Sorry to hear you’re hurting, this post has some suggestions that may help: https://www.everydayfamily.com/slideshow/4-natural-ways-deal-headache-pregnancy/. Best wishes!
ReplyNumber one thing is I just started my account with y’all and I was going to log out and then let my mom use my phone and open her an account but it won’t let me….
ReplyHi Jessica – Tap the three lines in the upper right-hand corner then the LOGOUT at the top right. Then tap those three lines again after you’re signed out and have your mom click the JOIN NOW link and fill in her info. You’ll need to have her use a different email address than yours. I hope this helps. Let me know if you have any other questions! Thank you for your membership!
ReplyI registered with your company a while ago and I still have not received any samples or anything in the mail. I do however receive numerous text messages. How can I check the status of my account. Your website advertises that upon signing up you receive samples in the mail, but that has not been the case.
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ReplyHi Yarisel – We would love the opportunity to look into your account. Please email memberservices@everydayfamily.com and we’ll be happy to help. Thank you!
ReplyI registered with your company a while ago and I still have not received any samples or anything in the mail. I do however receive numerous text messages. How can I check the status of my account. Your website advertises that upon signing up you receive samples in the mail, but that has not been the case.
ReplyHi Marilyn – We would love the opportunity to look into your account. Please email memberservices@everydayfamily.com and we’ll be happy to help. Thank you!
ReplyI’m trying to figure out how to change my info because you guys have my baby weeks and all wrong it’s showing he’s 18 weeks and he’s not and I never got any of the coupons or anything that I’ve signed up for I also receive a lot of scam calling so would like my number removed
ReplyHi Nyesha – We would love the opportunity to help you adjust your baby’s birth date and look into your account. Please email memberservices@everydayfamily.com or complete the form above and we’ll be happy to help. Thank you!
ReplyI signed up for free samples and all I’ve received are scam calls and texts.. Please remove my number from your list..
ReplyHi Melodie – We would love the opportunity to look into your account. Please email memberservices@everydayfamily.com and we will be happy to do so. In regards to phone calls, we only collect phone numbers as a part of our SMS program and never call ourselves or share your phone number with any third parties. Our communication with our members is on our site, through email or SMS, and our social channels. We do have links on our site to third party websites that may request a phone number as a part of their registration process. I hope this helps to clear up any confusion. Thank you.
ReplyI am getting very disappointed. I’ve signed up for this for everyone of my pregnancies (that is 4 of them) and have never received anything. No coupons, no free diapers (which was my main reason for signing up), no formula, or any other types of samples. I just end up being sent to survey after survey. I have literally spent 4 straight hours doing surveys to see if it went anywhere. I’m starting to believe this page is a scam.
ReplySame here. I’ve just emailed them hopefully I will actually receive something this pregnancy. It’s hard when your not eligible for WIC and have to pay out of pocket.
ReplyHi Tiffany – We would love the opportunity to look into your account. Please contact us via the form above or at memberservices@everydayfamily.com. Thank you!
ReplyHi my name its daisy siqueiros i been hearing of you guys helping out the community I’ve been seeking help but i just didn’t know where to turn to im 23 years old one baby boy 10 months and one on the way my due date is November 11 you see half of my life i been a foster kid i been thorough a lot my whole life i never been somewhere stable currently living with my former foster mom cuz i don’t have any where else to go im trying so hard to better my self so I won’t be in this situation for ever but it seen that every time i try to pick myself up something has to happen to bring me down and hit rock bottom again but im still trying i won’t give up thats easy i will make it some day for myself and my kids but i just need help right now if you guys can please answer my prayers thank you i dont realy know how this work here my email Siqueiros1daisy94@gmail.com some please help me out
ReplyHi Daisy – I’m so sorry to hear you’re struggling. You can sign up for free samples and coupon offers from our advertising partners here: http://reg.everydayfamily.com/free-baby-stuff, and register for sweepstakes here: http://reg.everydayfamily.com/sweepstakes/. We also email, should you choose to receive them, special deals on behalf of our advertising partners. Some of these charge for shipping as a part of the special deal, but this will be explained in the offer.
ReplyHave you reached out to any resources within your community? Best wishes to you and your family.
I have signed up for everydayfamily.com. I was receiving the enfamil coupons for last 5 months. But this month I didn’t receive any enfamil coupons yet. I don’t know why. Can anyone help me????
ReplyHi Priyanka – You’ll have to get into touch with Enfamil directly to determine the status of your samples. Best wishes!
ReplyI join everyday family before I found out I was pregnant. Since marking I am now pregnant on my profile, I thought I would receive a welcome box or something similar. I haven’t received that or any offers or coupons. What’s going on?
ReplyHi Chelsi – I took a look at your account and it looks like you just signed up for our Everyday Moms Sampling Program: https://goo.gl/BaaxTG. You should be receiving more info on that soon!
If you haven’t heard of the Welcome Box, an offer from Amazon Family, we think you’ll like it–it’s a free box of baby samples for Amazon Prime members. We’ve put together a blog post to help you complete the easy steps to receive it: http://www.everydayfamily.com/blog/claim-amazon-family-baby-registry-welcome-box/.
You might also be interested in these other offers:
Free Welcome Kit from Target: https://goo.gl/H93SXT
We’re happy to have you as a member!
ReplyI am being charged for something I did not purchase. I need a reimbursement.
ReplyHi Viviana – We believe you may have us confused with another company. We, EverydayFamily, are a completely free pregnancy and parenting information website. We do not actually sell or send any product out ourselves. We do send third party offers from our advertising partners via email, and believe you are speaking about either EverydayHappy (https://www.everydayhappy.com) or The Honest Company (https://www.honest.com/), both of which are completely separate companies from ours. You will need to contact the company whose membership you need to cancel. You can contact EverydayHappy directly by reaching out to Lorri Watson at lorri@everydayhappy.com or The Honest Company’s customer service team here: https://www.honest.com/about-us/feedback. Thank you.
ReplyI got a free sample all I had to pay for was shipping and now I am being charged $172 and I have not ordered nor signed up for anything else. I need a reimbursement now! I do not want anything else.
ReplyHi Viviana – We believe you may have us confused with another company. We, EverydayFamily, are a completely free pregnancy and parenting information website. We do not actually sell or send any product out ourselves. We do send third party offers from our advertising partners via email, and believe you are speaking about either EverydayHappy (https://www.everydayhappy.com) or The Honest Company (https://www.honest.com/), both of which are completely separate companies from ours. You will need to contact the company whose membership you need to cancel. You can contact EverydayHappy directly by reaching out to Lorri Watson at lorri@everydayhappy.com or The Honest Company’s customer service team here: https://www.honest.com/about-us/feedback.
ReplyI’ not often on the computer at all but when I found out I was expecting over a year ago now I signed up with this site. I have been getting magazines and really great offers and even samples. It was really great, but now it is just a sad reminder. I lost the baby early on and couldn’t remember my password for my email 🙁 but I really found it all very helpful & exciting even so keep up the good work and good luck to you all. Thank you, Valerie
ReplyHi, Valerie. First, our deepest condolences for your loss. I suffered a miscarriage as well and it is heartbreaking. Best wishes in healing.
I also wanted to thank you for sharing the positive experience you have had as our member. We’re so happy to hear our program worked well for you!
I went ahead and unsubscribed you from our emails. All the best to you and your family.
ReplyJust received an email about being selected for free huggies diapers, but the link within the email did not load. It said “connection reset” Can I still receive them?
ReplyHi Sarah – It looks like we replied to your contact request with more info, but here’s the link in case you still need it: https://goo.gl/L5RzJ1. Click on it and then follow the instructions to qualify for free samples. Thank you!
ReplyWhile I got a link for your site that says free samples in your mailbox. But yet I have not seen anything, and I have not gotten the cup you guys were going to send to me. I think this is BS, that you show one thing and then when people contact you, you say something else. So which is it? You send them or not? Because if you don’t then you need to fix your links soit says enter to win free samples or you might end up getting sued for what it says
ReplyHi Sarah – One of the benefits of your EverydayFamily membership is gaining access to several free-stuff offers from our advertising partners. Many of our advertising partners offer free items, such as formula samples, diaper coupons, parenting magazines, carryalls, bottle coolers, baby coupons, etc. Once you complete the offer for these items by filling out your information, the request is fulfilled by the advertiser who sponsored the offer. You will not receive these items directly from EverydayFamily.
ReplyWe’re very sorry to hear that you may not have qualified for any of the offers you signed up for. This happens in very rare circumstances and is completely outside of our control, as the companies we partner with set the qualifications for their own offers which we host on our site.
Thank you.
I have had a random charge on my account for some books that were supposed to be free. I was supposed to pay $4.99 for shipping and that was it, now I’m getting $19 charge for the books. What’s up with that?
ReplyHi Jakylia – Early Moments (www.earlymoments.com) is a separate company from ours. You will need to contact Early Moments directly in order to cancel your subscription with them. You can contact their customer care team here: https://www.earlymoments.com/Customer-Care/. Thanks!
Replyanyone know how to change the profile picture mine is seriously outdated
ReplyHi Chandra – We’re working on that – thanks for pointing it out! Please check back very soon!
ReplyHi I would like to cancel my subscription before I’m charged. Where do I go in this site to do so?
ReplyHi Ashamma – Membership with EverydayFamily is completely free. I’m very sorry to hear about the confusion you’ve experienced. I believe you are speaking about the offer we sent out on behalf of either The Honest Company (https://www.honest.com/) or EverydayHappy (http://www.everydayhappy.com/), both of which are separate companies from ours. Depending which subscription you signed up for, you will need to contact The Honest Company directly here: https://www.honest.com/about-us/feedback or EverydayHappy here: https://www.everydayhappy.com/contacts to discuss returning and refunding your order. Thanks!
ReplyIs there anybody that works for this place, because I did a post yesterday and a email a week ago, I have not gotten anything from you.
ReplyHi Sarah – I’m so sorry for any delay in response. It looks like your email was responded to on Friday, 1/29. Please let me know if you have further questions. Thank you!
ReplyI was told you do free samples, but have not gotten anything for you. I keep seeing things that if you sing up for everydayfamily you will get free samples delivered to you. But yet nothing
ReplyHi Sarah! I just wanted to follow up with you that we looked into your account and replied to your question via email. Thanks very much!
ReplyI need my money refunded as I didn’t sign up for a membership and I need a phone number to contact them. Anybody know the phone number for Customer Service?
ReplyHi there – I believe you have us confused with another Membership with EverydayFamily is completely free. We do not collect credit or debit card information, nor will we ever charge for your membership. We do send out third party offers from our advertising partners, some of which are completely free and others which may charge as part of a special deal. I recommend you check your bank statement to determine the name of the company that has charged you, and contacting them directly. If we can help to find contact information for the company that has charged you, please let us know. Thank you!
ReplyI haven’t gotten the free diaper bag and baby milk samples yet. Please contact me chastity Davis 7573049685
ReplyHi Chastity – I just reviewed your account and sent an email your way. Thank you!
ReplyReally. Why do they say they will. Makes no sense. It needs to be taken down then
ReplyChasity, I agree 100% I have tried to get it taken down but they won’t take it down. You can do as I have done and contact similac, enfamil etc. and let them know about it.
ReplyHi Callie – The offer you contacted us regarding was an illegitimate offer posted by one of our advertising affiliates, who we have since contacted and had them remove the post. Thank you.
ReplyThank you for having it removed!
Hi Megan. I heard back from customer service and they said that no such offer if offered. I’m confused? Thank you
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