Family Kicked off easyJet Plane because their Toddler had a Booboo
Apparently, flying isn’t so easy on easyJet airlines if you are a toddler with a booboo. A couple heading home to Newcastle, England after their family vacation were shocked when they found themselves kicked off the plane because their 19-month-old daughter, Robyn, had a small cut beneath her eye. 7-month pregnant Laura Bishop, 36, her partner John Maitland, 33, and their toddler had just enjoyed a four-day holiday in Jersey and were en route to home when the toddler fell and cut her cheek, just beneath her eye, on a radiator.
You know how it is when you are returning home from a vacation with children, you just want to get home.
Basically, unless your child is bleeding profusely, projectile vomiting, or running a fever of 105, you are boarding that plane and getting home.
Basically, unless your child is bleeding profusely, projectile vomiting, or running a fever of 105, you are boarding that plane and getting home. The couple didn’t think much about the tiny cut, so they boarded the easyJet plane to Newcastle. A stewardess noticed the injury beneath the toddler’s eye and brought it to the attention of the pilot. Shortly thereafter, the family was told to get off the plane.
The pilot refused to fly the family because he couldn’t be sure whether or not the eye injury would get worse during the 1-hour flight. Laura was very upset and pleaded for the pilot to let them fly home; but he refused and the family ended up stuck in Jersey for 3 more days. In fact, the airline determined that they couldn’t return without a doctor’s note saying the child was safe to fly. Left to their own devices, they had to find a place to stay until the next flight out and the ordeal resulted in Laura missing an ultrasound appointment.
Now, I understand the frustration of an unplanned extension to your holiday when you are already exhausted and ready to be home. I also understand being upset and having to pay for 3 more days of food and lodging – for some people that would not even be a possibility – but I also understand the pilot not wanting to fly with an injured child whose injury could have become unstable mid-flight. In the end, my compassion lies with the family but I think the pilot made the sensible call, even if it was inconvenient.
My issue lies with the airline. Once the pilot decided to kick the family off of the plane, the airline should have taken some steps to help the stranded travelers. Perhaps comp their room, provide them with some vouchers for food, and put them in touch with a pediatrician to have a look at the little girl’s injury. This family endured emotional stress and economic hardship. The airline should have provided better customer service and made the situation easier, especially for a young family with a pregnant mother.
Do you think the airline was justified in kicking the injured toddler and her family off of the flight?
Image via Flickr/ Puddy_uk