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We are here to help. If you are having a problem with any portion of the site or with your account, please fill out the form below to submit your request to our member services department. We will do our very best to respond within two business days. We want your experience on EverydayFamily.com to be as rewarding as possible and your feedback is appreciated.

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If you are experiencing difficulty with the site, please check this page for help with how to clear your browser’s cookies and cache, which will likely eliminate any issues you are experiencing. We’re extremely sorry for any inconvenience, and we thank you for your continued membership! If you are still experiencing trouble following clearing your browser’s cookies and cache, please complete the form above and our Member Services team will be more than happy to help.

To be sure you receive our reply, please add the following email address to your email account’s address book: members@everydayfamily.com. Or, please be sure to check your email’s SPAM/junk folders for our communication, then mark “Not SPAM” so that any future communications from us aren’t sent where you won’t see them. Thanks!

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118 comments

  1. Profile photo of viviana viviana says:

    I am being charged for something I did not purchase. I need a reimbursement.

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Viviana – We believe you may have us confused with another company. We, EverydayFamily, are a completely free pregnancy and parenting information website. We do not actually sell or send any product out ourselves. We do send third party offers from our advertising partners via email, and believe you are speaking about either EverydayHappy (https://www.everydayhappy.com) or The Honest Company (https://www.honest.com/), both of which are completely separate companies from ours. You will need to contact the company whose membership you need to cancel. You can contact EverydayHappy directly by reaching out to Lorri Watson at lorri@everydayhappy.com or The Honest Company’s customer service team here: https://www.honest.com/about-us/feedback. Thank you.

  2. Profile photo of viviana viviana says:

    I got a free sample all I had to pay for was shipping and now I am being charged $172 and I have not ordered nor signed up for anything else. I need a reimbursement now! I do not want anything else.

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Viviana – We believe you may have us confused with another company. We, EverydayFamily, are a completely free pregnancy and parenting information website. We do not actually sell or send any product out ourselves. We do send third party offers from our advertising partners via email, and believe you are speaking about either EverydayHappy (https://www.everydayhappy.com) or The Honest Company (https://www.honest.com/), both of which are completely separate companies from ours. You will need to contact the company whose membership you need to cancel. You can contact EverydayHappy directly by reaching out to Lorri Watson at lorri@everydayhappy.com or The Honest Company’s customer service team here: https://www.honest.com/about-us/feedback.

  3. Profile photo of valerie valerie says:

    I’ not often on the computer at all but when I found out I was expecting over a year ago now I signed up with this site. I have been getting magazines and really great offers and even samples. It was really great, but now it is just a sad reminder. I lost the baby early on and couldn’t remember my password for my email 🙁 but I really found it all very helpful & exciting even so keep up the good work and good luck to you all. Thank you, Valerie

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi, Valerie. First, our deepest condolences for your loss. I suffered a miscarriage as well and it is heartbreaking. Best wishes in healing.

      I also wanted to thank you for sharing the positive experience you have had as our member. We’re so happy to hear our program worked well for you!

      I went ahead and unsubscribed you from our emails. All the best to you and your family.

  4. Profile photo of Sarah Sarah says:

    Just received an email about being selected for free huggies diapers, but the link within the email did not load. It said “connection reset” Can I still receive them?

  5. Profile photo of Sarah Sarah says:

    While I got a link for your site that says free samples in your mailbox. But yet I have not seen anything, and I have not gotten the cup you guys were going to send to me. I think this is BS, that you show one thing and then when people contact you, you say something else. So which is it? You send them or not? Because if you don’t then you need to fix your links soit says enter to win free samples or you might end up getting sued for what it says

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Sarah – One of the benefits of your EverydayFamily membership is gaining access to several free-stuff offers from our advertising partners. Many of our advertising partners offer free items, such as formula samples, diaper coupons, parenting magazines, carryalls, bottle coolers, baby coupons, etc. Once you complete the offer for these items by filling out your information, the request is fulfilled by the advertiser who sponsored the offer. You will not receive these items directly from EverydayFamily.
      We’re very sorry to hear that you may not have qualified for any of the offers you signed up for. This happens in very rare circumstances and is completely outside of our control, as the companies we partner with set the qualifications for their own offers which we host on our site.
      Thank you.

  6. Profile photo of Jakylia Jakylia says:

    I have had a random charge on my account for some books that were supposed to be free. I was supposed to pay $4.99 for shipping and that was it, now I’m getting $19 charge for the books. What’s up with that?

  7. Profile photo of chandra chandra says:

    anyone know how to change the profile picture mine is seriously outdated

  8. Profile photo of Ashamma Ashamma says:

    Hi I would like to cancel my subscription before I’m charged. Where do I go in this site to do so?

  9. Profile photo of Sarah Sarah says:

    Is there anybody that works for this place, because I did a post yesterday and a email a week ago, I have not gotten anything from you.

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Sarah – I’m so sorry for any delay in response. It looks like your email was responded to on Friday, 1/29. Please let me know if you have further questions. Thank you!

  10. Profile photo of Sarah Sarah says:

    I was told you do free samples, but have not gotten anything for you. I keep seeing things that if you sing up for everydayfamily you will get free samples delivered to you. But yet nothing

  11. Profile photo of Ayksa Ayksa says:

    I need my money refunded as I didn’t sign up for a membership and I need a phone number to contact them. Anybody know the phone number for Customer Service?

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi there – I believe you have us confused with another Membership with EverydayFamily is completely free. We do not collect credit or debit card information, nor will we ever charge for your membership. We do send out third party offers from our advertising partners, some of which are completely free and others which may charge as part of a special deal. I recommend you check your bank statement to determine the name of the company that has charged you, and contacting them directly. If we can help to find contact information for the company that has charged you, please let us know. Thank you!

  12. Profile photo of chastity chastity says:

    I haven’t gotten the free diaper bag and baby milk samples yet. Please contact me chastity Davis 7573049685

  13. Profile photo of Callie Callie says:

    Hi Megan. I heard back from customer service and they said that no such offer if offered. I’m confused? Thank you

  14. Profile photo of Romi Romi says:

    Hi,
    I received an email on September 8 stating that I won the Safety 1st Step and Go Travel System and OnBoard35 Infant Car Seat in your sweepstakes. However, it has been 2 months since and I did not receive any update of the shipment or any kind of confirmation. Are the sweepstakes prizes for real?

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Romi – We’re so sorry for the delay! We’re waiting to hear back from Safety 1st and will provide an update as soon as we can. Thank you for understanding!

  15. Profile photo of Callie Callie says:

    I have contact all 5 places about the 5 free diaper bags full of free samples. All of them say that they don’t offer anything like that. Honestly someone is lying. It’s not cool to advertise something to people that they will never ever receive.

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Callie – Which companies did you contact? The diaper offers we advertise for are our partner’s offers, and are typically sent as special deals via email. The customer service agents at these companies would likely not be aware of these specific offers. If you would like further clarification, we would love to help! Please contact our Member Services team at memberservices@everydayfamily.com. Thank you!

      • Profile photo of Callie Callie says:

        Ok. Thank you. I have emailed the customer service ppl before and they really couldn’t tell me much but I just sent them another email. Thank you

  16. Profile photo of Shelby Shelby says:

    I have written into the site on mulitple occasions trying to figure out why I got charged almost $200 for some free samples. I am a single mother of 2 kids and cant afford to be charged money like that. Especially for some FREE samples I was suppose to recieve. Still no one has gotten back to me.

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Shelby – I’m so sorry for the delayed response to your email. We have unfortunately had some issues with our Contact Requests recently, which have now been resolved. Please let us know if for some reason you did not receive our reply – be sure to check your email’s SPAM/Junk folder, as our communication sometimes goes there. Thank you!

  17. Profile photo of Callie Callie says:

    Did anyone ever get the free diaper bags from similac and/or enfamil etc. thank you

  18. Profile photo of John John says:

    Thanks for sharing

  19. Profile photo of Colleen Colleen says:

    I have sent an email, and replied to the email notification I received, and I still have not heard anything. I was told I won a car seat, and I never received it. I would love more information please!

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Colleen – I apologize for the trouble! Have you received your car seat? I just returned from maternity leave and am working to tie up any loose ends that may have been missed while I was out. Thanks!

  20. Profile photo of Leena Leena says:

    This company ordered 121.85$ worth of diapers on my account when all I did was choose to receive the free sample of diapers cream and wipes. Someone needs to contact me real quick.

  21. Profile photo of Nijal Nijal says:

    i ordered free diapers, they charged me 9.95$ for shipping, but i didn’t get any confirmation mail.

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Nijal – We believe you are speaking about your order with EverydayHappy (http://www.everydayhappy.com/), which is a separate company from ours. We’re sorry to hear you may not have received a confirmation email from EverydayHappy following your trial order. This may have been sent to your email’s SPAM/Junk folder so please be sure to check there. You will need to contact them directly to determine the status of your order: http://www.everydayhappy.com/contacts. Thanks!

  22. Profile photo of stoyanka stoyanka says:

    Love free stuff !!!!!!

  23. Profile photo of Alise Alise says:

    You guys need a 1800 number this is ridiculous.

  24. Profile photo of Miguel Miguel says:

    You dont delivery to Puerto Rico?

    • Profile photo of Megan KlayEditor Megan Klay says:

      Hi Miguel – Unfortunately, the offers, coupons, and sweepstakes offered on our site are only available within the United States, not its territories. Our apologies for the inconvenience. The companies we partner with set the qualifications for their own offers which we host on our site. We hope you enjoy the other benefits of your EverydayFamily membership!

  25. How do I get the free diapers

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